FAQ’s

                  

What shipping methods are available?

We have the following shipping/collection options available for your convenience.

1. Collect from our studio in Koedoespoort, Pretoria. (By appointment only)

2. Door to Door Courier.

  • R50 Gauteng & Surrounds.
  • R150 Cape Town/Durban & Surrounds.
  • R200 Mpumalanga/North West/Limpopo & Bloemfontein.

* Expected delivery time is 1 – 3 working days.

* Orders over R2000 qualify for free shipping within SA.

What is the standard lead time on orders?

Once an order is placed, we will send out your order within 5 working days. You will receive a confirmation email with your courier tracking details once your order leaves our workshop. We try our best to get orders out ASAP.

I need my order in a rush?

If you need your order immediately, please email us to confirm if we have your items in stock prior to placing an order. We can also provide a quote for overnight delivery if necessary.

What is your return policy?

If your order arrived broken/damaged, we will replace the product as soon as possible. (Please provide us with photos of damaged/broken product via email)

If you are not satisfied with the product your ordered, please contact us within 7 days of receiving your order. Products can be returned for an exchange, but we do not offer any refunds on items purchased.

Orders can be exchanged at our Koedoespoort (Pretoria) studio by appointment, any other exchange request should be made via email to hello@swaggercollective.co.za and further instructions will be provided. Items must be in its original condition, unused with original packaging. Please provide the invoice along with any returns.

The return policy only applies to items purchased directly from the Swagger Collective online store. If Swagger Collective products were bought at any other outlet, please refer to the respective outlet exchange policy.

Sale/Discounted and bundled item(s) are non-exchangeable nor returnable.

What type of payments do you accept?

We use the secure and trusted Payfast gateway.  Payfast processes credit cards (Visa and MasterCard), Instant EFT (bank transfers to any of SA’s four biggest banks that get instantly verified). It is 100% safe and you can read about it here, should you have any concerns.

I am struggling to pay online; can I do an eft?

Oh no, technical issues are the worst! Please email us at hello @swaggercollective.co.za with your exact order (taking a screenshot of your cart helps) and we will send you an invoice and our banking details for you to make payment. Order processing will however only commence once we have received proof of payment, which might increase the delivery time of your order.

Can you make something custom?

Yes, we love creating new & exciting products to client specification.

Please see the custom design form on the contact page or send us an email (hello@swaggercollective.co.za)

Do you do wholesale?

Yes, please see application form here.